CASE STUDY

Why Melio chooses Marco as their embedded culture partner

Photo: Square Dancing Lesson at Melio’s Fall Retreat by Marco in Upstate New York

 

“Marco is exactly the partner we needed; a partner that could really listen to us, understand what we need, find the right solutions, and make it happen.”

- Michal Vilenchuk, Head of People, Melio

THE CHALLENGE

The Melio team grew from 50 to 250 employees over the last year—in the midst of pandemic lockdowns. Most of the team had never met in person and only connected via video conferencing. Melio needed a way to bring their globally distributed team together in a truly memorable and engaging way, to foster connection, build trusting cross-functional & cross-geographic relationships, and have a little fun. 

 

About Melio Payments:

  • Headquarters: New York, New York

  • Number of Employees: 250

  • Founded: 2018

  • Industry: B2B Financial technology

  • Workplace makeup: Remote-first, with hubs in NYC, Denver, and Tel Aviv

 

THE SOLUTION

Marco helped create a calendar of customized experiences that would allow most of the team to meet in-person for the first time, and all of the team to bond together. From New York to Denver, the team had the opportunity to truly connect over creative and inclusive experiences.

 

What sets Marco Apart for Melio:

  • Mission-aligned experiences: Melio supports small businesses, so it was important for the venues and hosts for the experiences to be local. Marco partnered with all small, local businesses to deliver fully locally-supported experience—from the fare to the decorations to the music. 

  • Detail-oriented & execution-focused: from transportation logistics to food allergies, Melio was able to outsource the details to Marco.

  • Dedicated account management: Not only did Ali Brown, their Marco Culture Partner, source, plan, and manage the experiences, she was onsite on the day of the experience to ensure executional excellence. She will be Melio’s consistent touchpoint for all Marco Experiences throughout their culture calendar. 

Meeting for the first time at the Melio Fall Retreat

Meeting for the first time at the Melio Fall Retreat

Cross-functional chats over cider after apple-picking

Cross-functional chats over cider after apple-picking

Celebrating success at the end-of-year holiday bash

Celebrating success at the end-of-year holiday bash

THE RESULTS

  • 200+ employees came together

  • In 2 cities: Denver and NYC

  • Bringing all 3 geographic hubs together: NYC, Denver, and Tel Aviv

  • With 3 extraordinary experiences in under 3 months: See below

 

2022 & Beyond

Melio originally partnered with Marco for the ease of discovery, booking, and high-touch support in execution for elevated experiences across the country. Marco proved itself to be a truly embedded culture partner for Melio at the same time that Marco identified Melio as its ideal customer profile for its Marco Memberships Program. The teams are now working together to kick off a pilot for Marco’s subscription-focused solution. 

The Experiences

New York Hub Fall Retreat

  • For the very first experience that Marco had the privilege of creating for the Melio team, the entire New York and international leadership team came together for the very first time! It was a fall dream. The team met at an apple orchard for apple-picking, cider tasting, stone-fired pizza, and more. Afterwards, they headed by coach bus to an farm in upstate New York for an evening complete with live bluegrass, square-dancing lessons, fall-themed cocktails, and a beautiful 6-course farm-to-table meal at a 200-person long banquet table.

Denver Hub Offsite

  • We brought the Denver team to one of our retreat partners, St. Julien – a boutique inspired hotel in Boulder, CO with a stunning 360 degree view of the nearby mountain tops. The day began with a welcome toast and a plated lunch—perfect for the group to mingle and get to know one another. From there, they hiked Mt. Chautauqua and followed the hike with two local brewery tours. It was an epic way to explore the local gems of Boulder, as most of the Denver team is new to the area. They closed the day out with a super intimate dinner back at St. Julien. There was so much love in the room.

Company-Wide Holiday Party

  • To celebrate the holiday and close out the year, Melio wanted something grand, exciting for all, and a ton of fun! We at Marco worked with our amazing partners at 74 Wythe and House of Yes to deliver exactly that. The evening was filled with surprises from purple (Melio’s color) champagne handed out by stilt walkers upon arrival, to aerialists soaring across the glass roof during the dance party. They ate, drank, danced, laughed, took in the stunning Manhattan skyline view from the outdoor rooftop, and truly enjoyed a holiday party unlike any other.

“ This experience was the best day of my entire career. ”

- Lou Nguyen, Denver team, on the Denver Hub Offsite

Capture the Memories

Beyond creating customized, epic experiences—like this holiday banger—Marco has a whole team of photographers and videographers that you can add on to any event. Capture the moments, share them back with your employees, and leverage owned, professional content to recruit new employees.

 
 

400+ companies trust Marco to bring their people together.

 

Get Started.

Set up a discovery call with one of our Culture Partners to find out how Marco can help you build and maintain thriving culture through shared experiences in 2022 and beyond.